Leadership

Our collaborative approach starts at the top.
We culture great talent and big ideas – taking on the challenges our clients face with a unique philosophy of fostering a smart, strategic team approach.

Mandy Arnold

CEO

Mandy Arnold

Mandy brings two decades of managing senior-level market strategy, crisis communications and public relations for regional and national brands. Having navigated major crises across industries, Mandy is a trusted advisor within the C-suite. Her experience in managing brand perception and mitigating high-risk issues includes environmental issues, community conflicts, product recalls, major corporate crises, executive transitions, organizational change and market repositioning efforts. Clients she's worked with include Martin's Famous Potato Rolls, Under Armour, Anheuser-Busch, Hair Cuttery, Sylvan Learning, R.J. Reynolds, Herr's Potato Chips, Marvin Windows and Doors, Wolfgang Candy, Porter and Chester Institute, Mount Nittany Medical Center, York Water Company and Penn Waste. Mandy holds a master’s degree in Communications Management and a graduate certificate in Integrated Communications and Strategic Public Relations.


Tracey Johnston

Director of Accounts

Tracey Johnston

Over fifteen years of sales and marketing experience helped Tracey hit the ground running on day one at Gavin. Although involved in all aspects of marketing for our clients, she particularly enjoys using her sales background, combined with her digital marketing knowledge to help clients solve problems and analyze performance in their business. Tracey has enjoyed being the lead for brands like RM Palmer, Med Express, Turkey Hill Minit Markets, CB Structures, Spooky Nook Sports and Taipan Publishing. She’s won several prestigious W3 Awards and IMA Awards for Project Management in website development, an Ambassador of the Year Award for the Lancaster Chamber of Commerce, and an MS Leadership Award for Lancaster County and a CPBJ Woman of Influence Award in 2016. She enjoys using her marketing skills to help the non-profits she’s involved with, so they can focus on the stuff that matters most: helping people.


Sarah Chain

Account director

Sarah Chain

Sarah leads strategic marketing efforts for clients in health care, education and the nonprofit sector, including award-winning approaches that drive engagement across audiences. She oversees every step of effective campaigns, from brainstorming and creative concepts to tactical implementation. With a strong background in journalism and public relations, Sarah also brings experience in crafting messaging, media training, regional and national placements, and new media exposure. Clients she’s worked with include BronxWorks, Community Progress Council, Family First Health, LifePath Christian Ministries, York County Community Foundation, the City of York and YTI Career Institute. Sarah holds a bachelor’s degree in journalism from James Madison University.


Sarah Ward

Financial Controller

Sarah Ward

A solution-oriented, hands-on financial professional, Sarah brings over 15 years of experience directing and executing the financial operations of successful businesses. Having served on senior-level leadership teams for past employers OSS Health, Point 2 Point Global Security and North Pointe Surgery Center, Sarah has a demonstrated ability in strategic financial planning, financial reporting, budget administration and financial policy development. Sarah’s experience building motivated, high-functioning teams, both internal and external to the organization, help her ensure continued business growth and financial success. Sarah is a graduate of of York College of Pennsylvania with additional advanced coursework completed for South University.